Sherline stands behind the quality of our products with a guarantee of satisfaction. If for any reason, you receive a machine or accessory and it does not meet your standards of quality or you do not feel it will do the job you purchased it to do, you may return it unused within 30 days for a full refund (less your return shipping cost). Further details are explained below.
The Best Warranty Around — Four Decades of Experience and Service
Sherline has been working hard to build an unsurpassed reputation for customer service since we first started offering these tools in the early 1970’s. We take pride in building the best tools you can get for the money and are always here to answer your questions and support our equipment. Our instructions are the best and most complete around. The machines are all made in our own factory located in Southern California using state-of-the-art CNC tools and are not imported. They are built, assembled, and shipped by 36 people who care about you and the products we sell to you. There is a huge and still-growing accessory line to support the tools. This is the best form of warranty any company can offer…good design and well-built equipment. Virtually everyone who buys a Sherline tool with a realistic expectation of what it should be able to do is surprised at how much more it will do than they thought. In addition to that, we offer the following promises:
Full One-Year Warranty on Sherline’s 3.5″ Metal Lathe, Vertical Milling Machine, and Accessories
If within one year from the date of purchase a new* Sherline power tool fails due to a defect in material or workmanship, Sherline will repair it free of charge. In addition, it has always been our policy to replace all parts at no cost, regardless of age, which are determined to have been incorrectly manufactured or assembled and have failed due to this cause rather than because of improper use or excessive wear caused by continuous use in a production environment.
90-Day Warranty on CNC and Computer-Related Components
If a new* CNC or computer-related component sold by Sherline fails within 90 days of purchase Sherline will repair it free of charge. These components include, but are not limited to, controllers, driver boxes, stepper motor cables, computers, and other computer-related components.
The PC supplied with our CNC Packages has been configured to run our version of Linux, and some free applications have been installed for your use. Changing the configuration or installing additional programs on the PC is not recommended, and could have a negative impact on the operation of the PC or our applications. If your PC fails to operate normally after changes to the configuration or newly installed programs, Sherline can not be held responsible for the failure. Our standard support rate is $60/hour.
Right of Inspection
Sherline will inspect the machine or part and will be the sole judge of the merit of the claim. Freight charges for returning a machine are not covered. Merchandise which has been abused or misused is not subject to warranty protection. Disassembly of a machine or accessory beyond normal maintenance procedures described in the instructions may void the warranty. Before attempting major repairs, call the factory for advice and instructions.
Warranty service is available by simply returning the machine, defective assembly, or part to:
Sherline Products Inc.
3235 Executive Ridge
Vista, CA 92081-8527
Please call or email Sherline to obtain a Return Material Authorization (RMA) number before returning a part. We will provide specific instructions for returning your part, assembly, or machine. Please note that if you pay for your order with a check there is a 14-day hold prior to a refund of any sort.
Toll-free: (USA and Canada) 1-800-541-0735
Local and International: 1-760-727-5857 • Fax: 1-760-727-7857
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.[FOOTNOTE]
*NOTE: Only new machines purchased directly from Sherline or from an Authorized Sherline dealer are covered by this warranty. This includes machines purchased via on-line auctions when offered by Sherline or its authorized dealers. Machines purchased second-hand or from a non-authorized dealer are considered “used” and are not subject to warranty even if they appear to be new in the box. If you are in doubt about the status of a dealer or are suspicious about an offer that doesn’t seem quite right, you can always confirm a dealer’s status by checking our DEALERS page for a listing or by calling (800) 541-0735 to confirm a dealer’s authority to represent Sherline.[/FOOTNOTE]
Sherline Service Policy
Sherline’s policy regarding customer service is simple: Customer Satisfaction!
Because products manufactured by Sherline are completely produced in our Vista, California plant, we offer fast and reasonably priced service. All we ask when you pack the items for shipping is to use common sense, individually protecting items from one another during shipping. Ship by UPS or FedEx ground or air whenever possible and purchase an appropriate amount of insurance. If you have attempted a repair and then decide to return the item it is not necessary to reassemble the machine. If you have lost a part, don’t worry. We’ll still get it looking great for you and return it via UPS*. Work and parts not covered under warranty can be charged to your credit card for your convenience or we can call with an estimate at your request before performing any work. Again, please email or call Sherline to obtain an RMA number before returning anything for service.
Cleaning the returned items thoroughly before you ship them will save time and money.
Ship items to:
Sherline Products Inc.
3235 Executive Ridge
Vista, CA 92081-8527
[FOOTNOTE]*If merchandise is received damaged by UPS, keep the original shipping carton and contact your local UPS office.[/FOOTNOTE]
How to Order Replacement Parts
The model number of your machine will be found on the nameplate attached to the top or side of the headstock. The serial number is located on the back of the headstock. Always mention the model number when requesting service or repair parts for your machine or accessories.
Replacement parts may be ordered on-line, from the factory, or from any Sherline dealer. The most expeditious way is through our online e-commerce site at www.sherlinedirect.com, 24 hours a day, 7 days a week. Replacement parts may also be ordered directly from the factory by phone. Sherline office hours are 7:30 a.m. to 5 p.m. (Pacific Time), Monday through Friday. Orders received before 12 noon (Pacific Time) will be shipped the same day. Your Visa, MasterCard, Discover, or American Express card will be accepted for your convenience.
Toll-free order line: (USA and Canada) 1.800.541.0735
International Orders or Technical Assistance: 1.760.727.5857 • Fax: 1.760.727.7857